Data Deletion

Last updated: October 4, 2026

1Overview

This page explains how to close your OudBid account, which personal data we delete when you do, and what we keep. This includes your WhatsApp number and the records of messages we sent you through WhatsApp.

OudBid is operated by TAKE IT SOLUTION COMPANY LIMITED. See our Privacy Policy at https://sit.oudbid.com/privacy for how we collect and use your data.

2Close your account yourself

You can close your account at any time:

  • Sign in to OudBid.
  • Open your Profile (https://sit.oudbid.com/settings).
  • Under Close account, choose Close my account, type CLOSE and confirm.
  • You are signed out on every device straight away. Closing your account cannot be undone.

3When you cannot close your account yet

  • While you are the highest bidder on a lot that is still open. You can close your account as soon as that lot closes.
  • While you are the organiser of an auction that is not archived. Archive it first (Auction Settings), or contact us.

4Ask us to delete your data

If you cannot sign in, or you want us to delete specific data, contact us by email at [email protected] or by WhatsApp message to +66 94 982 5568.

Please send your request from the WhatsApp number or email address linked to your account and tell us the name on your account, so we can confirm the request comes from you.

5What we delete

  • your name (replaced with "Deleted user"), WhatsApp number, email address and your agreement to receive WhatsApp messages;
  • your shipping address, notification settings and in-app notifications;
  • your auction memberships;
  • your sign-in codes, and your contact details and the message contents in our records of emails and WhatsApp messages we sent you;
  • photos and files you sent us on WhatsApp, and our conversation with you in our WhatsApp inbox.

6What we keep

  • Your past bids, comments and auction results stay in each auction's history, shown as "Deleted user", so that auction results remain correct.
  • If you organised auctions: the auctions you created stay archived — with their lots, descriptions, photos and videos, bids and results — so that buyers' records remain correct. You are shown as "Deleted user". We can delete an archived auction on request; contact us.
  • Sale records of lots you won: the lot, the price, the date, and your name, WhatsApp number, email address and shipping address at the time of the sale. We keep these for 10 years from the date of sale for legal, tax and accounting purposes and to resolve disputes; they are then deleted automatically. If a lot you won has not yet been paid for or delivered, we use these details to complete it.
  • A record that your account was closed, and a log of any changes our team made to your account, such as a suspension.

7How long it takes

Closing your account yourself takes effect immediately. If you ask us to delete your data, we reply to confirm your request and complete it within 30 days.

8Using OudBid again

After closing your account you can register again with the same WhatsApp number. This creates a new, empty account; your old account cannot be restored.

9Messages already in WhatsApp

Messages we have already delivered to you are also stored in your WhatsApp app and by WhatsApp under WhatsApp's own terms and privacy policy. Closing your OudBid account does not remove them from your chat. You can delete the chat with OudBid in WhatsApp at any time.

10Contact us

TAKE IT SOLUTION COMPANY LIMITED, 135/51, Amornpan 205 Tower 2, 17th Floor, Soi Na Thong, Ratchadaphisek Road, Din Daeng Sub-district, Din Daeng District, Bangkok 10400, Thailand. Email: [email protected]. WhatsApp (messages only): +66 94 982 5568.